Book Request Follow Up

Phone script

CH Past Request Follow up Phone Call
Hello, my name is [YOUR FIRST NAME] and I am calling from Christensen & Hymas Law Firm, may I speak with [CUSTOMER’S NAME]?
When would be a better time to reach him/her? [WRITE DOWN DATE AND TIME]
Hi [CUSTOMER’S NAME], my name is [YOUR FIRST NAME] and I am calling from Christensen & Hymas Law Firm, we are calling you because a while ago you ordered our book about The Seven Biggest Mistakes That Can Wreck You Utah Accident Case.
Did you have a chance to read it yet?
We apologize for that. If you are still interested, we can ship a free copy to your right away. Would you like us to send you a copy now?
Would you mind confirming your mailing address? (Write down address).
We’ll have that shipped right away!

Meanwhile, one of our attorneys or paralegals would be glad to answer any questions concerns you might have related to accidents and injuries, at no cost to you.

Would you like to speak with someone in our legal team?

No problem! One of our attorneys or paralegals would be glad to answer any questions concerns you might have related to accidents and injuries, at no cost to you.
Would you like to speak to someone in our legal team?
Great! I hope you found the information helpful

One of our attorneys or paralegals would be glad to answer any questions concerns you might have related to accidents and injuries, at no cost to you.

Would you like to speak to someone in our legal team?

No problem! Thanks for your time and have a great day!
Let me check if someone in our legal team is available. May I place you on a brief hold?
Check Mindy, Kathy, Rachel
Explain to the Paralegal who it is and let her take the call
It looks like everyone in our team is busy right now. May I have someone call you back in 5 minutes? (Take note to have someone call.)

Book Request Follow Up

Phone script

SDLG Past Request Follow up Phone Call
Hello, my name is [YOUR FIRST NAME] and I am calling from Summit Disability Law Group, may I speak with [CUSTOMER’S NAME]?
When would be a better time to reach him/her? [WRITE DOWN DATE AND TIME]
Hi [CUSTOMER’S NAME], my name is [YOUR FIRST NAME] and I am calling from Summit Disability Law Group, we are calling you because a while ago you ordered The Utah Social Security Disability Handbook.
Did you have a chance to read it yet?
We apologize for that. If you are still interested, we can ship a free copy to your right away. Would you like us to send you a copy now?
Would you mind confirming your mailing address? (Write down address).
We’ll have that shipped right away!

Meanwhile, one of our attorneys or paralegals would be glad to answer any questions concerns you might have related to social security disability benefits, at no cost to you.

Would you like to speak with someone in our legal team?

No problem! One of our attorneys or paralegals would be glad to answer any questions concerns you might have related to social security disability benefits, at no cost to you.
Would you like to speak to someone in our legal team?
Great! I hope you found the information helpful

One of our attorneys or paralegals would be glad to answer any questions concerns you might have related to social security disability benefits, at no cost to you.

Would you like to speak to someone in our legal team?

No problem! Thanks for your time and have a great day!
Let me check if someone in our legal team is available. May I place you on a brief hold?
[Check Kevin, Sasha, and Jake.]
Explain to the Paralegal who it is and let her take the call
It looks like everyone in our team is busy right now. May I have someone call you back in 5 minutes? (Take note to have someone call.)

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